Frequently Asked Questions
Everything you need to know about our science-backed skincare solutions.
Are The Derma Co products safe for sensitive skin?
Yes, our products are formulated by dermatologists using clinical actives. However, we recommend checking the specific product description for 'sensitive skin' suitability and always performing a patch test before full application.
How long does it take for my order to be delivered?
We typically process orders within 24 hours. Depending on your location, delivery usually takes 3 to 5 business days. You will receive a tracking link via email once your order is dispatched.
What is your return and refund policy?
We offer a 7-day return policy for products that are received in a damaged condition or if the wrong item was sent. Please ensure the product remains unopened and in its original packaging to qualify for a refund.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can also choose to pay via UPI, Credit/Debit cards, or Net Banking for a contactless delivery experience.
Are your products fragrance-free and paraben-free?
Most of our formulations are free from parabens, sulfates, and mineral oils. We prioritize transparency, and a full list of ingredients is provided on every product page.
How can I track my shipment?
Once your order is shipped, you will receive an SMS and an email with the AWB number and the name of the courier partner. You can track your package directly through our website's 'Track Order' section.